FAQS

Welcome to our FAQ page — Here, we’ve answered some of the most common questions about our jewellery, from the quality of our diamonds, the craftsmanship process, bespoke design, repairs & refurbishment and shipping.

If you are unable to find the information you are looking for, please get in touch via enquiry@garenjewellery.com.au with your enquiry.

PRODUCTION

Our master jewellers meticulously handcraft each Garen piece. Learn more about our production timelines, process, and the care that goes into bringing your jewellery to life.

Our made-to-order pieces require 4-6 weeks of production, excluding delivery.

We specialise in crafting a diverse range of bespoke jewellery pieces, such as bracelets, necklaces, earrings, pendants, and more. Each piece is tailored to reflect your individual style.

Yes. Garen Jewellery pieces are crafted in our Melbourne workshop by our master jewellers, ensuring exceptional quality and attention to detail from start to finish.

We may be able to accommodate an expedited order depending on our workflow and the complexity of your piece. Please contact our team so we can confirm availability.

Yes. All Garen Jewellery diamonds over 0.50 carat are accompanied by independent certification from leading global grading laboratories. We partner with several independent, highly reputable diamond certification laboratories. The main prominent one is GIA (Gemological Institute of America).

Each certificate verifies the diamond’s quality, authenticity, and characteristics, providing you with complete confidence in the stone you choose.

Additionally, we provide an independent valuation of your jewellery piece, giving you complete confidence in its quality, craftsmanship, and market value.

We work with natural diamonds and a curated selection of gemstones, including South Sea pearls, emeralds, sapphires and rubies. Each gem is chosen for its quality and character, resulting in jewellery that carries genuine individuality.

We do. Our team helps you explore different styles, settings and diamond cuts to find a ring that reflects who you are and the meaning behind the moment. Many of our clients discover natural diamond jewellery that feels like it was made just for them.

Yes, and it’s an experience worth taking. In our diamond jewellery shop, you can explore the full collection, see the craftsmanship up close and speak with our team about pieces that catch your eye.

Garen Jewellery stands apart through the way it’s made. Every piece is handcrafted by local artisans who bring skill, care and emotion to their work. The result is natural diamond jewellery that feels deeply personal. Made to be worn, treasured and passed on.

REPAIRS & REBURBISHMENT

We offer expert repair and refurbishment services to restore your Garen piece to its original beauty — from stone tightening to full re-polishing.

We do. Cleaning, polishing and resizing are all handled with the same attention to detail as when your piece was first created. Visit us in-store to have your jewellery cared for and preserved over time.

Each piece we repair is unique, so the exact cost depends on the metal, gemstones, complexity of the work, and the amount of material or labour required. Our workshop will assess your piece and provide you with a complimentary quote before any work begins.

Most repairs take 7–10 business days, though complex restorations may require additional time. We will provide an estimated timeframe during your consultation.

Absolutely. We specialise in bringing worn or vintage pieces back to life, whether through polishing, structural strengthening, gemstone replacement, or full modernisation.

BESPOKE

From concept to creation, our bespoke service allows you to design a piece that is truly yours. Explore how we collaborate to transform your vision into a one-of-a-kind heirloom.

Our made-to-order pieces require 4-6 weeks of production, excluding delivery.

The process begins with a personal consultation. We’ll talk through your ideas, the occasion and the sentiment behind it. Then our artisans guide you through each step to create bespoke natural diamond jewellery that’s true to your vision.

The timing really depends on how detailed your design is and the materials you choose. Once we understand what you have in mind, our team can offer an estimated timeframe and guide you through what to expect as your piece comes to life.

We offer an array of precious stones, including but not limited to, diamonds, emeralds, sapphires, rubies, opals, and pearls for unique Australian jewellery. Each stone is ethically sourced and selected for its exceptional quality.

Yes, from the choice of metal and gemstones to the design and finish, every aspect of your ring can be tailored to your preferences.

Yes, you can. Many of our pieces can be adapted to suit your taste, giving an existing design a personal touch. It’s a simple way to enjoy natural diamond jewellery that still feels uniquely yours.

Choosing a custom-design wedding ring allows you to create a unique piece that reflects your personal style and represents your love story. Bespoke jewellery also ensures a perfect fit, exceptional craftsmanship, and a one-of-a-kind design.

Of course! We cherish the sentimental value of heirloom jewellery and would be honoured to incorporate it into your new design, thus preserving its legacy.

Absolutely! Although we’re based in Melbourne, we work with clients worldwide. We leverage digital tools to facilitate consultations, ensuring a seamless experience for our clients, irrespective of their location.

RING SIZE GUIDE

At Garen Jewellery we use AU/UK ring sizing.

Please note that in some cases the base of your finger can be smaller than your knuckle, so take this into consideration when sizing.

If in doubt, we strongly recommend visiting one of our showrooms to ascertain your ring size accurately.

Experience the perfect fit with our hassle-free resizing service. Enjoy one complimentary resize if you feel that the ring doesn’t fit perfectly. Make an appointment and bring the ring to our store and we will look after the rest.

We recommend that when it is cooler, there is some spin or movement to account for the potential expansion of your finger in warmer weather. In the warmer weather, it is advised that the ring have a snug to tight fit. This allows for adjustment when the weather cools down, ensuring the ring doesn’t become too loose.

SHIPPING

MADE-TO-ORDER (4-6 week production)

Our made-to-order pieces require 4-6 weeks of production, excluding delivery.

READY-TO-SHIP

We keep several pieces in stock in our showrooms, which are available for immediate delivery. 

FOR ADDRESS WITHIN METRO MELBOURNE

Once your pieces are ready, delivery within metro Melbourne, we offer hand delivery within 48 hours, excluding public holidays and weekends. You will be contacted to book a delivery time with us. Due to the high value of our pieces, our parcels require a signature upon delivery. If no one is home at the booked delivery time, it will be returned to our showroom, and a new delivery time will be organised.

FOR ADDRESSES WITHIN AUSTRALIA (outside of metro Melbourne)

Depending on location, TNT or FedEx service delivers within 1-4 business days. All deliveries are complimentary with your purchase. 

You will be provided with a tracking number to monitor your consignment journey.

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be sent to the nearest post office or holding facility to be collected with photo ID.

You need to ensure the details provided at checkout are accurate, as Garen Jewellery cannot be held liable for incorrect deliveries due to address errors. Our shipping providers are trusted services, and as such, Garen Jewellery will not refund or replace orders that have been scanned as delivered.

FOR ADDRESSES OUTSIDE OF AUSTRALIA

Depending on location, FedEx Service delivers within 1-7 business days.

You will be contacted directly for the postage cost, depending on location. 

Please note that duties and taxes are respective to your order value and destination country. We are not responsible for additional unforeseeable duties and tax charges that may occur upon arrival at your destination country.